Refund and Returns Policy

Overview:

Welcome to Reggae Market! We are committed to offering you a diverse selection of high-quality Caribbean and African groceries. To ensure a transparent and seamless shopping experience, please read through our Returns & Exchanges policy carefully.

1. Return Policy

Due to the nature of our products—especially perishable goods like fresh foods and beverages—we do not accept returns. This policy is in place to uphold our strict standards of food safety and quality, ensuring that every item you purchase from us is in optimal condition.

2. Exchange Policy

Although we do not process returns, your satisfaction remains our top priority. If an item you received is damaged, defective, or incorrect, we encourage you to notify us promptly. To be eligible for an exchange, please contact us within 24 hours of receiving your order.

We will gladly exchange the product for the same item or offer a suitable replacement if the original product is unavailable.

3. How to Request an Exchange

If you need to exchange an item, please follow these steps:

Contact us at +1 778-873-9093
or email info@reggaemarket.ca with your order number and details of the issue.
Attach a clear photo of the item showing the defect or damage, if applicable.
Provide proof of purchase and describe the issue clearly.

Once your request has been reviewed and approved, we will guide you through the exchange process.

4. Conditions for Exchanges

Exchanges will only be processed under the following conditions:

The item must be reported within 24 hours of purchase or delivery.
It must be returned in its original packaging, with no signs of tampering or misuse.
Any exchanged items must be in stock. If not, a comparable replacement of equal value will be provided.

5. Non-Exchangeable Items

For hygiene, safety, and quality reasons, the following items cannot be exchanged:

Products that have been opened or consumed
Items with evident signs of misuse or mishandling after purchase
Perishables past the 24-hour reporting window

6. Refunds

Please note that we do not offer refunds under any circumstances. Our commitment is to resolve any issues through exchanges, ensuring you receive a product that meets your expectations.

7. Your Responsibilities

Customers are responsible for verifying the accuracy of their order upon receipt. Please inspect your items promptly to ensure everything is as expected. We are unable to honor exchange requests made beyond the 24-hour window.

8. Contact Information

If you have any questions or need assistance with a product exchange, our customer service team is here to help.

Phone: +1 778-873-9093
Email: info@reggaemarket.ca
Address: 20281 56 Ave, Langley, BC V3A 3Y6, Canada

9. Policy Updates

Reggae Market reserves the right to revise this policy at any time to better serve our customers. Please check this page regularly for updates.

Thank you for trusting Reggae Market with your Caribbean and African grocery needs! We are here to ensure your shopping experience is both pleasant and reliable.

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

We are always happy to help!